Something's Amiss

Previously labelled "Failed to fetch" error.

You may receive a "Something's amiss" response when you first start chatting with a selected model.

This may occur due to several reasons. Please follow these steps to resolve it:

Ensure you are on the latest version of Mac, Windows, or Ubuntu OS version
- Upgrading to the latest version has resolved this issue for most people
Select a model that is smaller than 80% of your hardware V/RAM.
- For example, if you have an 8GB machine, you should select models smaller than 6GB.
Install the latest Nightly release
- If you are re-installing Jan, it can help to clear the application cache.
Ensure your V/RAM is accessible by the application (some people have virtual RAM).
If you are on Nvidia GPUs, please download Cuda.
If you're using Linux, please ensure that your system meets the following requirements gcc 11, g++ 11, cpp 11, or higher, refer to this link for more information.
When checking app logs, if you encounter the error log Bind address failed at 127.0.0.1:3928, it indicates that the port used by Nitro might already be in use. Use the following commands to check the port status:

netstat -an | grep 3928

netstat -ano | find "3928" 
tasklist /fi "PID eq 3928"

netstat -anpe | grep "3928" 

tip

Jan uses the following ports: